FAQ

FAQ

Q: When I received your machine ,but I don’t know how to use it,what should I do?

The training & technical support of LK Laser is as below:

1.Machine manual and Operation video will be provided with a machine.

2.Software manual will be provided in softcopy.

3.Initial parameters in the software will be set up so the machine is “ready to use”.

4.Online technical support requests will be Response within 1 hour during working time, we will guide you by email, telephone, or video chat.

5.Actually this laser marking machine is quite simple on an operation, most of our users can start to use the machine and learn well by themselves in a short time.

6.Engineer online technical support is available, visa, air tickets, accommodation, and local transportation fees will be on the client’s side. (Appointment needed )